Victor Chen

Technical product leader driving AI enablement for GTM teams and customers. Located in the Bay Area. 🌉

ServiceNow (current)

  • Founder PM for ServiceNow's Gen AI-powered Now Assist product and agentic AI. Driving GTM and customer adoption for 1,000+ customers and $250M+ ACV.
  • PM for Virtual Agent chatbot driving adoption of 1,200+ customers. Supporting Teams and Slack integrations and conversational NLU design.
  • Founder PM for ServiceNow's mobile apps platform, driving >1.3M MAU across employee and services apps.

Workday (2015-2018)

  • PM for Financials product, shipped features for resource management, project planning, forecasting, and portfolio optimization.
  • Drove product and pricing strategy to ship multiple SKU offerings.

CGI Group (pre-MBA)

  • Implementation Lead for Los Angeles County/City and Orange County HR and Financials ERP.
  • Implemented and upgraded the HR and Payroll systems for 105K+ employees of LA County

Now Assist & AI Community forum

Now Assist & AI Community forum

See articles and answers written by Victor Chen. Includes feature announcements, technical FAQs & troubleshooting, and AI Agents prompting guide.

120K+ page views

AI Academy on YouTube

AI Academy on YouTube

See live webinar recordings presented by Victor Chen and team. See real-world demos for topics including AI Agents, MCP, and LLM integrations.

39K+ channel views

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